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Nov 20, 2018

In a volatile, highly competitive business environment, organisations need to do more than just provide great customer service. They need to provide a great customer experience. But what exactly is CX and what does it mean for L&D? 

This week on the GoodPractice Podcast, Ross D is joined by Owen and River Island's Mike...


Nov 13, 2018

Who do you turn to when you need to learn something new? The person sitting next to you? Your manager? A former colleague? By developing a Personal Learning Network (PLN), you can expand this list as wide as you like.

On this week's GoodPractice Podcast, L&D consultant Fiona McBride joins Owen and Ross G to share her...


Nov 5, 2018

At face value, webinars seem pretty great. They're cost-effective, they're accessible and they can be recorded for later use. So, why are they always so rubbish? 

This week on the podcast, Ross D is joined by James McLuckie and Jo Cook to look at what ails the webinar, and what can be done to make it better. 

If you'd...