Nov 20, 2018
In a volatile, highly competitive business environment, organisations need to do more than just provide great customer service. They need to provide a great customer experience. But what exactly is CX and what does it mean for L&D?
This week on the GoodPractice Podcast, Ross D is joined by Owen and River Island's Mike...
Nov 13, 2018
Who do you turn to when you need to learn something new? The person sitting next to you? Your manager? A former colleague? By developing a Personal Learning Network (PLN), you can expand this list as wide as you like.
On this week's GoodPractice Podcast, L&D consultant Fiona McBride joins Owen and Ross G to share her...
Nov 5, 2018
At face value, webinars seem pretty great. They're cost-effective, they're accessible and they can be recorded for later use. So, why are they always so rubbish?
This week on the podcast, Ross D is joined by James McLuckie and Jo Cook to look at what ails the webinar, and what can be done to make it better.
Oct 29, 2018
Two weeks ago we spoke about how all of our training efforts have the potential to create data. This week, we're discussing what that looks like in practice.
Sky's Derek Mitchell joins Owen and Ross G to discuss how we can collect and visualise data so that it can help us shape our learning engagements.
If you'd like to...
Oct 22, 2018
Technology has made remote working a reality in many organisations, unchaining us from our desks and freeing us to get stuff done no matter where we are. But what does that mean for learning? How do you develop a workforce dispersed across different regions and time zones?
To help answer this question, Ross D is joined...